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We make and pack food. That limits what can be taken back — but if something reaches you damaged, wrong or spoiled, we will make it right.
Orders cannot be cancelled once they are placed. Everything is packed fresh against the order it belongs to, often the same morning, so there is no stage at which an order is simply waiting. If something is wrong with what arrives, the cover under When we will replace or refund below applies and is the route to a refund.
Because these are perishable food items, we cannot accept returns for change of mind, or because a taste or spice level was not to your liking. Opened packs cannot be returned.
We will replace the item or refund you in full if:
Report it within 24 hours of delivery, with your order number and photographs of the pack and the outer box. We may ask a couple of questions to work out what went wrong in transit.
Approved refunds are returned to the original payment method. Once we approve a refund it is initiated within 1 working day. Your bank or UPI provider then typically takes a further 5–7 working days to credit it, which is their timeline rather than ours.
Where the fault was ours, shipping charges are refunded along with the value of the goods.
If money left your account but no order was created, it is normally an authorisation that was never captured, and your bank releases it within 5–7 working days. Write to us with the payment reference and we will trace it.
care@sreenandhaas.in · +91 96330 33000. See also our shipping policy.
